consumers-charter
Effective Date: May 31, 2025
At LDR INTERNET SOLUTIONS PVT LTD, we are committed to respecting and protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information while you interact with our services.
1. What Data We Collect
We may collect the following information from our users:
- Name, Address, and Contact Information
- Email ID and Mobile Number
- Internet Usage Details (for troubleshooting and quality assurance)
- Payment Information (securely processed)
- Location data (only with permission)
2. Why We Collect Your Information
- To deliver internet services reliably
- To maintain your user account and preferences
- To troubleshoot technical issues
- To send updates, alerts, or offers (you can opt out anytime)
- To comply with legal obligations (e.g., government audits)
3. How We Store & Protect Your Information
Your information is stored securely in encrypted servers. We use industry-standard practices to protect against unauthorized access, alteration, or destruction. Access is strictly limited to trained personnel only.
4. Sharing Your Information
We do not sell or rent your personal data. We may share data with trusted partners like payment gateways or regulatory authorities — only when required by law or to serve you better.
5. Your Rights as a Consumer
- You can access or update your personal details anytime
- You can request deletion of your data (subject to KYC/legal norms)
- You have the right to opt out of promotional messages
- You can contact us to raise privacy-related concerns
6. Cookies & Tracking
We may use cookies to improve your experience on our website. Cookies do not store any sensitive personal data. You can control them from your browser settings.
7. Third-Party Services
Our website may contain links to other websites (like payment processors). Please review their privacy policies separately — we do not control them.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. If significant changes are made, we will notify you via email or website banner.
9. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:
Email: support@ldrnet.in
Phone: +91-XXXXXXXXXX
Office: LDR INTERNET SOLUTIONS PVT LTD, [Your Address]